Troubleshooting guide
Got Queries? Get Answers.
Where do I buy a Pago chair?
Our growing brand is available around the world.
In the UK, our products can be found at Back2 and available on several marketplaces including Amazon.
In Australia we are sold exclusively through Officeworks.
The back tilt is not working
Please see our following video - How to repair a seat tilt?
How do I remove the gas lift?
Please see our following video - How to remove a gas lift
I cannot remove the gas lift
The gas lift is held in place with friction. If the gas is very tight and you are struggling to get it out, there are 3 options to remove the gas lift:
- Do not be afraid to use as much force as required. It is only friction that is keeping it in (ensure you use a hammer and not a mallet).
- Spray lubricant into the joint (like WD40)
- Use a plumbers wrench to twist the gas lift out
Chair height is sinking
Apologies for the inconvenience. We guarantee our gas lifts for the full warranty period. We will post a new gas lift as well as instructions and video guides on how to replace the gas lift.
Please email support@pagointernational.co.uk the following:
- If you haven’t already, please register your Warranty: Register here Warranty registration
- Please email support@pagointernational.co.uk the following:
- A picture of the sticker under the seat and the name of the chair
- Your delivery address
- Your mobile number for courier purposes
How do I disassemble the chair?
Please see our following videos:
How do we clean the chair?
Best way to clean is to vacuum with a strong vacuum cleaner.
Then in a bucket mix dish soap and hot water at high pressure. You want to create a lot of bubbles.
Using a dry sponge (test colour), use only the bubbles to clean the fabric.
Plastic parts – clean with damp cloth. You can use furniture spray to make it shine.
Care instructions for your chair
Soft fabrics: Regular vacuuming is recommended. Sport clean with upholstery shampoo or dry powdered cleaner only. Test on concealed area before proceeding. Brush velvets in direction of pile with soft brush. Do not saturate fabric.
Leather: Regularly brush or vacuum away dust and grit. Do not use detergent, solvents or spray pack cleaners. To clean, wipe with a warm damp cloth and mild soap. Wipe dry with a separate clean cloth. Allow time to dry away from direct heat. A colourless beeswax leather dressing may be applied after a number of years use.
Vinyl Surfaces: Regularly vacuum away dust and grit. Do not use detergents, solvents or abrasive cleaners. To clean, user a warm, damp cloth with mild soap, then wipe dry. Should this be ineffective, seek professional advice.
Castors: Hard Tyred Castors are not suitable for usage on hard floors or firm chairmats in which case soft-tyred castors should be used. Soft-tyred castors can be distinguished by the tyre being a different color to the body of the castors.
Register your product
Register your product in order to be able to use our warranty system at any time.