Frequently asked questions

Apologies for the inconvenience. We guarantee our gas lifts for the full warranty period. We will post a new gas lift as well as instructions and video guides on how to replace the gas lift.

Please email support@pagointernational.co.uk the following:

1. If you haven't already, please register your warranty: Warranty registration
2. Please email support@pagointernational.co.uk the name of the chair, a picture of the sticker under the seat, your delivery address, and your mobile number for courier purposes.

Please see our following videos:

How to remove the back from the seat?
How do I remove the gas lift?

Please see our following video - How to remove a gas lift

The gas lift is held in place with friction. If the gas is very tight and you are struggling to get it out, there are 3 options to remove the gas lift:

1. Use as much force as required with a hammer.
2. Spray lubricant into the joint, such as WD40.
3. Use a plumbers wrench to twist the gas lift out.

Best way to clean is to vacuum with a strong vacuum cleaner. Then in a bucket, mix dish soap and hot water at high pressure to create a lot of bubbles. Using a dry sponge, use only the bubbles to clean the fabric. Clean plastic parts with a damp cloth.

Soft fabrics: Regular vacuuming is recommended. Spot clean with upholstery shampoo or dry powdered cleaner only. Test on concealed area before proceeding.

Leather: Regularly brush or vacuum away dust and grit. To clean, wipe with a warm damp cloth and mild soap, then wipe dry with a separate clean cloth.

Vinyl surfaces: Regularly vacuum away dust and grit. Do not use detergents, solvents or abrasive cleaners. Clean with a warm damp cloth and mild soap, then wipe dry.

Castors: Hard tyred castors are not suitable for hard floors or firm chairmats. Soft-tyred castors should be used in that case.

For the first time, we are available online direct-to-consumer in the United Kingdom. Our chairs are available at our local partners Back2 and Ryman via appointment only. Customers in the United Kingdom can also shop our products via Back2, Ryman or Amazon UK.